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Service provision

About this topic

Australian governments, non-government and private organisations provide funding for mental health and suicide prevention-related services for Aboriginal and Torres Strait Islander (First Nations) people. Government-funded services include consultations with specialist medical practitioners, general practitioners and psychologists, residential care in hospital, and community mental health care services (AIHW 2018).

Australian governments provide 78% of all First Nations health expenditure, compared with 70% for non-Indigenous health care (AIHW 2020). Non-government and other private-sector organisations also provide services to First Nations people, but data for these are neither nationally collected nor publicly reported.

Connection to community, body and culture

Connection to community, body and culture are 3 of the 7 domains of social and emotional wellbeing for First Nations people.

Social and emotional wellbeing is a holistic way of looking at relationships between individuals, family, kin and community in the context of land, culture, spirituality and ancestry. Cultural groups and individuals each have their own interpretation of social and emotional wellbeing (Gee et al. 2014).

Self-governance and community-controlled services can support community wellbeing. These services also support physical health and connection to body by providing access to culturally safe, culturally competent and effective health services and professionals.

Mental health care must be conducted in a culturally safe and supportive way. Services that are not culturally safe are a risk factor for connection to culture. Health care that is provided in a way that is respectful of cultural practices can better facilitate feelings of safety and understanding.

Historically, First Nations people have experienced mistreatment by mainstream health services. Diagnoses of mental illness have been used to disempower marginalised groups, including First Nations people (Dudgeon et al. 2014). These historical factors have contributed to distrust and avoidance of mainstream health services (Canuto et al. 2018; Dudgeon et al. 2014).

There are also cultural differences in the understanding of mental health conditions, which may discourage First Nations people from seeking help from clinical services.

First Nations people and non-Indigenous Australians may have different understandings of the causes, expressions and treatments of mental health conditions, such as depression (Brown et al. 2012; Vicary & Westerman 2004). For example, spiritual healing from a cultural healer may be needed for a mental health condition that is seen to have a spiritual cause (Ypinazar et al. 2007). Services that do not recognise these issues may offer ineffective treatments that cause First Nations people to feel disempowered when seeking help (Bishop et al. 2012).

First Nations people must have access to culturally appropriate care. This can establish an environment that is responsive and respectful to any social, political, linguistic, economic and spiritual concerns of First Nations people (Kirmayer 2012; McGough et al. 2018). A First Nations mental health workforce can build trust in mental health services and improve mental health outcomes for First Nations people by enabling self-determination (Dudgeon et al. 2014).

In 2020, all Australian governments and the Coalition of Aboriginal and Torres Strait Islander Peak Organisations worked in partnership to develop the National Agreement on Closing the Gap- external site opens in new window (the National Agreement), built around 4 Priority Reforms. The National Agreement also identifies 19 targets across 17 socioeconomic outcome areas. Two of the Priority Reforms directly relate to service provision.

National Agreement on Closing the Gap: service provision-related Priority Reforms

Priority Reform 2: Building the community-controlled sector

  • Target: Increase the amount of government funding for Aboriginal and Torres Strait Islander programs and services going through Aboriginal and Torres Strait Islander community-controlled organisations.
  • Status: Development of measurement of targets and indicators under the Priority Reforms is occurring across 5 phases. Phase 2: Develop and agree on the measurement concepts and computation is in progress.

Priority Reform 3: Transforming government organisations

  • Target: Decrease the proportion of Aboriginal and Torres Strait Islander people who experience racism.
  • Status: Development of measurement of targets and indicators under the Priority Reforms is occurring across 5 phases. Phase 2: Develop and agree on the measurement concepts and computation is in progress.

Source: Closing the Gap: Annual data compilation report July 2023

Access to services compared with need

First Nations people experience poorer health than non-Indigenous Australians, but they do not always have the same level of access to health services and do not share equally in the benefits of health care advances. First Nations people face barriers that other groups do not (AIHW & NIAA 2021). This can be due to remoteness and affordability (AIHW 2021a).

Defining and measuring access to health care is complex. Measures must consider the availability and supply of services as well as financial, organisational, social and cultural barriers that limit the use of services (Gulliford et al. 2002).

Levesque and others (2013) identified 2 main factors that affect access to health services:

  • characteristics that facilitate access (approachable, acceptable, available, affordable and appropriate)
  • the individual’s abilities to interact with services, such as the ability to perceive, seek, reach, pay and engage with services.

Cultural safety

In Australian research, there are various definitions of cultural safety and what it means in relation to the provision of health care.

The Cultural Respect Framework 2016–26 defines cultural safety as: ‘not [being] defined by the health professional, but is defined by the health consumer’s experience—the individual’s experience of care they are given, ability to access services and to raise concerns’.

The framework outlines the essential features of cultural safety, including:

  • understanding one’s culture
  • acknowledging difference, and requiring caregivers to be actively mindful and respectful of differences
  • being informed by a theory of power relations
  • appreciating the historical context of colonisation, the practices of racism at individual and institutional levels, and their effects on the lives and wellbeing of First Nations people, both in the present and past (AHMAC 2016).

The cultural safety of First Nations health care users cannot be improved in isolation. The structures, policies and processes across the health system all play a role in delivering culturally respectful health care. They require:

  • organisational commitments to provide culturally safe care
  • appropriate communication and services
  • First Nations workforce development and training
  • client and community feedback
  • collaboration with Indigenous organisations.

The extent to which health care systems and providers are aware of and responsive to First Nations people’s perspectives determines health care outcomes.

Self-determination

Self-determination is the process by which communities control their destinies, particularly in relation to political status and economic, social and cultural development (AHRC 2010). For the people in those communities, this means the freedom to live well and according to their own values and beliefs (AHRC 2010).

In Australia, this is particularly important for First Nations communities, many of which have experienced destruction of traditional governance structures through colonisation and dispossession (Salmon et al. 2019).

Aboriginal Community Controlled Health Organisation/Service (ACCHO, ACCHS)

Community control is a process that allows the local community to be involved in its affairs in accordance with whatever protocols or procedures are determined by the community.

Aboriginal community control has its origins in Aboriginal peoples’ right to self-determination. This includes the right to be involved in health service delivery and decision-making according to protocols or procedures determined by Aboriginal communities based on their holistic definition of health.

An ACCHO is:

  • an incorporated Aboriginal organisation
  • initiated by a local Aboriginal community
  • based in a local Aboriginal community
  • governed by an Aboriginal body that is elected by the local Aboriginal community
  • delivering a holistic and culturally appropriate health service to the community that controls it.

Key statistics

This section focuses on mental health services.

First Nations people use some mental health services at higher rates than non-Indigenous Australians (AIHW & NIAA 2023a). However, it is difficult to assess whether this use matches the underlying need. Leading First Nations mental health researchers and advocates maintain that mental health care for First Nations people remains inadequate and inequitable (Dudgeon et al. 2020).

The data presented below are sourced from the National Aboriginal and Torres Strait Islander Health Survey (NATSIHS) 2018–19 and are for persons aged 18 and over. Estimates are calculated using a sample selected from a population rather than all members of that population. See the data tables in the Download data section for notes related to these data.

In 2018–19, 76% (132,800 out of 174,000) of First Nations people with a diagnosed mental health condition reported accessing/using health services for a mental health condition. This compared with 13% (38,600 out of 306,600) of people without a diagnosed mental health condition (Figure 1; Table S.1).

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The data below were sourced from the AIHW National Community Mental Health Care Database (NCMHCD) and National Residential Mental Health Care Database (NRMHCD). See the data tables in the Download data section for notes related to these data.

In 2020–21, First Nations people:

  • had contact with community mental health care services at almost 4 times the rate for non-Indigenous Australians
  • experienced episodes of care in residential mental health care facilities at more than double the rate for non-Indigenous Australians
  • presented to emergency departments for mental health-related diagnoses at more than 4 times the rate for non-Indigenous Australians.

In 2020–21, First Nations people had higher rates of same-day and overnight hospital separations for specialised psychiatric care than non-Indigenous Australians (AIHW 2022c, 2022e) (Table S.2).

The rate of community mental health care service contacts by First Nations people has increased from 669.2 per 1,000 population (458,568 contacts) in 2010–11 to 1,372.9 per 1,000 population (1,147,020 contacts) in 2020–21 (Figure 2; Table S.3).

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The rate of residential mental health care episodes by First Nations people also increased from 1.9 per 10,000 population (121 episodes) in 2010–11 to 8.3 per 10,000 population (658 episodes) in 2020–21 (AIHW 2022a, 2022d) (Figure 3; Table S.3).

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Community mental health care refers to government‑funded and -operated specialised mental health care provided by community mental health care services and hospital‑based ambulatory care services, such as outpatient and day clinics (AIHW 2022b).

An episode of care is the period of admitted patient care between an admission and a separation. In the context of residential mental health care, episodes are measured in days.

Mental health conditions interfere with a person’s cognitive, emotional or social abilities. They include a wide range of disorders that vary in severity, such as clinically diagnosable anxiety, affective, behavioural, psychotic and substance-use disorders.

A person can be negatively affected by their mental health without being clinically diagnosed with a mental health disorder.

Principal diagnosis is established after study to be chiefly responsible for occasioning an episode of patient care (hospitalisation), an episode of residential care or an attendance at the health care establishment.

Psychological distress was determined using the Kessler 5 (K5), which is a measure of non-specific psychological distress, derived from a modified version of the Kessler Psychological Distress Scale (K10). It is designed for use in surveys of Aboriginal and Torres Strait Islander peoples. Respondents were asked questions about how often they had experienced negative emotional states in the previous four weeks by selecting one of five responses, ranging from ‘all of the time’ to ‘none of the time’. Responses were combined to produce an overall score between five and 25. The scores were then grouped to describe the level of psychological distress as low/moderate (5–11) or high/very high (12–25) (ABS 2019).

Residential mental health care refers to residential care provided by residential mental health services. A residential mental health service is a specialised mental health service that:

  • employs mental health trained staff on‑site
  • provides rehabilitation, treatment or extended care to residents for whom the care is intended to be on an overnight basis and in a domestic‑like environment
  • encourages the residents to take responsibility for their daily living activities (AIHW 2021b).

These services include those that employ mental health trained staff onsite 24 hours per day and other services with less intensive staffing. However, all these services employ onsite mental health trained staff for some part of the day (AIHW 2021b).

Specialised psychiatric care: A separation is classified as having had specialised psychiatric care if the patient was reported as having spent 1 or more days in a specialised psychiatric unit or ward (AIHW 2021b).

This information was compiled from the following data sources: National Non-Admitted Patient Emergency Department Care Database (NNAPEDCD)National Hospital Morbidity DatabaseNational Residential Mental Health Care Database (NRMHCD), National Community Mental Health Care Database (NCMHCD), and the Online Services Report (OSR). More information about these data sources and their data quality is available in Data sources.

For more information about the mental health services in Australia, see the AIHW report: Mental health services in Australia.

Mental health-related emergency department presentations are defined as presentations in public hospital emergency departments that have a principal diagnosis of mental and behavioural disorders. However, this does not include presentations of self-harm, which may have a principal diagnosis relating to the injury (AIHW 2021b).

Mental health care can be provided by a range of services. While information about the use of some services is presented above, there are other services for which data are either not currently nationally collected or publicly reported. As a result, First Nations people’s use of the mental health services from the following service providers is not reported above:

  • non-government organisations funded by the states, territories and the Australian Government
  • Aboriginal Community Controlled Health Services and other Indigenous Australian primary health care services funded by state, territory and Australian governments
  • telehealth and digital services
  • use of pharmaceuticals for mental health conditions.

There is a lack of nationally collected outcomes data for mental health consumers. For example, diagnosis, treatment and experiences of care for Australians accessing mental health services at emergency departments, general practitioners, and private services is unknown.

AHMAC (Australian Health Ministers’ Advisory Council) 2016. Cultural Respect Framework 2016–26 for Aboriginal and Torres Strait Islander Health: A National Approach to Building a Culturally Respectful Health System. Canberra: AHMAC.

AHRC (Australian Human Rights Commission) 2010. Community reference guide to the UN Declaration on the Rights of Indigenous Peoples. Canberra: AHRC.

AIHW (Australian Institute of Health and Welfare) 2018. Australia’s health 2018. Australia’s health series no. 16. AUS 221. Canberra: AIHW.

AIHW 2020. Expenditure on Aboriginal and Torres Strait Islander health, 2015–16, unpublished. Canberra.

AIHW 2021a. Cultural safety in health care for Indigenous Australians: monitoring framework. Cat. no. IHW 222. Canberra: AIHW. Viewed 25 May 2021.

AIHW 2021b. Mental health services in Australia. Canberra: AIHW. Viewed 18 October 2021. https://www.aihw.gov.au/reports/mental-health-services/mental-health-services-in-australia/report-contents/summary-of-mental-health-services-in-australia

AIHW 2022a. ‘Community mental health care services’, Mental health services in Australia. Canberra: AIHW. Viewed 16 November 2022.

AIHW 2022b. ‘Data source and key concepts’, Mental health services in Australia. Canberra: AIHW. Viewed 16 November 2022.

AIHW 2022c. 'Overnight admitted mental health-related care’. Mental health services in Australia. Canberra: AIHW. Viewed 3 May 2023.

AIHW 2022d. ‘Residential mental health care services’. Mental health services in Australia. Canberra: AIHW. Viewed 16 November 2022.

AIHW 2022e. ‘Same day admitted mental health-related care'. Mental health services in Australia. Canberra: AIHW. Viewed 3 May 2023.

AIHW & NIAA (Australian Institute of Health and Welfare and National Indigenous Australians Agency) 2020: Measure 3.08 Cultural competency. Aboriginal and Torres Strait Islander Health Performance Framework 2020 web report. Canberra: AIHW. Viewed 8 November 2023.

AIHW & NIAA 2023a. Aboriginal and Torres Strait Islander Health Performance Framework: Measure 3.10 Access to mental health services. Canberra: AIHW. Viewed 8 November 2023

AIHW & NIAA 2023b. Aboriginal and Torres Strait Islander Health Performance Framework: Measure 3.14 Access to services compared with need. Canberra: AIHW. Viewed 8 November 2023

Bishop BJ, Vicary DA, Mitchell JR & Pearson G 2012. Aboriginal concepts of place and Country and their meaning in mental health. The Australian Community Psychologist 24:26–42.

Brown A, Scales U, Beever W, Rickards B, Rowley K & O'Dea K 2012. Exploring the expression of depression and distress in Aboriginal men in central Australia: a qualitative study. BMC Psychiatry 12:97. doi:10.1186/1471-244X-12-97

Canuto K, Brown A, Wittert G & Harfield S 2018. Understanding the utilization of primary health care services by Indigenous men: a systematic review. BMC Public Health 18(1).

Dudgeon P, Derry K & Wright M 2020. A National COVID-19 Pandemic Issues Paper on Mental Health and Wellbeing for Aboriginal and Torres Strait Islander Peoples. Perth.

Dudgeon P, Rickwood D, Garvey D & Gridley H 2014. A history of Indigenous psychology. In Dudgeon P, Milroy H & Walker R (eds). Working together: Aboriginal and Torres Strait Islander mental health and wellbeing principles and practice (Second Edition) Canberra: Australian Government Department of Prime Minister and Cabinet, Part 2: pp 39–54.

Gee G, Dudgeon P, Schultz C, Hart A & Kelly K 2014. Aboriginal and Torres Strait Islander social and emotional wellbeing. In: Dudgeon P, Milroy H & Walker R (eds). Working together: Aboriginal and Torres Strait Islander mental health and wellbeing principles and practice (Second Edition) Canberra: Australian Government Department of Prime Minister and Cabinet, Part 2: pp 55–68.

Gulliford M, Figueroa J, Morgan M, Hughes D, Gibson B, Beech R et al. 2002. What does 'access to health care' mean? Journal of Health Services Research & Policy 7:186–8.

Kirmayer LJ 2012. Rethinking cultural competence. Transcultural Psychiatry 49(2):149–164. doi:10.1177/1363461512444673

Levesque J-F, Harris MF & Russell G 2013. Patient-centred access to health care: conceptualising access at the interface of health systems and populations. International Journal for Equity in Health 12:18.

McGough S, Wynaden D & Wright M 2018. Experience of providing cultural safety in mental health to Aboriginal patients: a grounded theory study. International Journal of Mental Health Nursing 27(1):204–13.

Salmon M, Doery K, Dance P, Chapman J, Gilbert R, Williams R & Lovett R 2019. Defining the indefinable: descriptors of Aboriginal and Torres Strait Islander Peoples’ cultures and their links to health and wellbeing. Canberra: The Australian National University.

Vicary D & Westerman T 2004. 'That’s just the way he is’: some implications of Aboriginal mental health beliefs. Australian e-Journal for the Advancement of Mental Health 3(3):103–112.

Ypinazar VA, Margolis SA, Haswell-Elkins M & Tsey K 2007. Indigenous Australians’ understandings regarding mental health and disorders. Australian & New Zealand Journal of Psychiatry 41:467–78.

Data tables

Table number and title Source Reference period
Table S.1: Access/use of health services for mental health condition among First Nations people, by presence of mental health conditions, 2018–19 AIHW analysis of ABS NATSIHS 2018–19
Table S.2: Types of mental health care service use, by Indigenous status AIHW National Community Mental Health Care Database (NCMHCD), National Residential Mental Health Care Database (NRMHCD), National Hospital Morbidity Database (NHMD) and National Non-Admitted Patient Emergency Department Care Database (NNAPEDCD). 2020–21 and 2021–22
Table S.3: Specialised mental health care services, by Indigenous status, 2010–11 to 2020–21 AIHW National Community Mental Health Care Database (NCMHCD) and National Residential Mental Health Care Database (NRMHCD) 2010–11 to 2020–21

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Data tables: Service provision
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